Frequently Asked Questions | Goldanalytix
Here you find answers to the most frequently asked questions on all topics related to precious metal testing. The questions and answers are neatly arranged according to key topics - so you can find what you are looking for very quickly.
We suggest that you repeat the measurement. Before a second measurement, please follow the steps below:
- Check that all components of the density measurement assembly are firmly seated on the scale and correctly arranged.
- If a completely unexpected result appears, restart the device and wait a few minutes.
- Carefully dry all components that should not be in contact with the water bath.
Now the scale should give you a valid result.
In addition, it may be that there are cavities in the material that are not visible from the outside or that the object is more porous on the inside than it appears from the outside. Also not expected contamination with denser or less dense materials/substances can be responsible for a wrong answer.
If you have any further questions, please do not hesitate to contact us.